Claim Process
Travel Insurance
Documents required
Here is an exhaustive list of documents required to file the claim. You may need some or all of them, based on your specific condition:
- Travel insurance policy documents
- Completed claim form (provided by the insurance company)
- Proof of travel (e.g., travel itinerary, boarding passes, hotel bookings)
- Receipts and invoices for expenses incurred (e.g., medical bills, cancellation fees, lost baggage receipts)
- Police reports or incident reports (in case of theft, loss, or accidents)
- Medical records and reports (if claiming for medical expenses)
- Any other relevant supporting documents as specified by the insurer
Travel Claims Made Simple
Travel creates unforgettable memories, but unexpected situations like medical emergencies, lost belongings, or missing documents can disrupt your journey. That’s why we’re here to guide you through the claims process and ensure your insurer provides the support you need, anywhere in the world.
What to Do in Case of a Medical Emergency While Travelling
If you face a medical emergency abroad:
- Seek Immediate Medical Care — Go to the nearest hospital or clinic.
- Call Your Insurer's 24/7 Emergency Helpline — They can arrange medical support and approvals.
- Inform Us as Your Broker — We’ll coordinate with the insurer and guide you through the process.
Essential Documents for Medical Claims:
- Medical reports from the doctor or hospital
- Copy of ticket to and fro
- Original hospital bills and invoices, prescriptions in case of medication
- Copy of travel medical insurance
Lost, Stolen, or Delayed Luggage & Personal Items — What to Do If your belongings go missing during travel:
- Report Immediately:
- Lost or delayed luggage by airline: Get a Property Irregularity Report (PIR) from the airline.
- Theft or loss: File a police report within 24 hours.
- Keep Receipts: Save proof of essential purchases if your luggage is delayed or lost.
- Contact the Insurer Promptly: Timeframes vary — report immediately.
- Loop Us In: We’ll help ensure your claim is complete and submitted properly.
Essential Documents for Baggage & Personal Items Claims:
- Airline baggage Claim Reports (for luggage)
- Copy of ticket to and fro
- Police report (for theft or suspicious loss)
- Receipts for essential purchases (if applicable)
- Copy of your passport
- Insurance policy certificate
Lost Travel Documents — What to Do
Losing your passport or travel documents abroad can be stressful. Follow these steps:
- Report to the Local Police — File a report immediately and request a written copy.
- Contact Your Embassy or Consulate — They can assist with emergency travel documents.
- Notify Your Insurer and Us — Some travel policies cover costs for replacing lost travel documents.
Essential Documents for Lost Travel Document Claims:
- Police report for the lost documents
- Copy of ticket to and fro
- Copy of loss documents
- Receipts for replacement fees (passport, visa, etc.)
- Copy of your insurance policy
Cancelled/Delayed Flight - What to do
Flight disruptions can be frustrating, but following the correct steps can help with your claim:
- Retain confirmation from airline regarding cancellation or delay: This is required documentation to facilitate the claims process.
- Retain Boarding Passes and Travel Itinerary: These are required to support your claim.
- Inform Your Insurer and Us Promptly: Depending on your policy, you may be eligible for compensation or reimbursement of additional expenses.
Essential Documents:
- Email from Airline confirming delay or cancellation and the reason
- Copy of the ticket to and fro
- Confirmation of any refunds if applicable
- Passport copy and insurance certificate
Why You Should Always Inform Us
Involving us ensures:
- Your documents are accurate and complete
- Faster communication with insurers
- Support with claim appeals or follow-ups
- Step-by-step guidance for smooth claims